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Kent RO Systems water purifier service complaint delayed amid technician confusion and repeated follow-ups

Kent RO SystemsPC-2026-02048OtherAnonymous ·
A Disappointing Experience with KENT Water Purifiers – A Warning for Future Buyers I purchased a KENT UV+UF water purifier last year. Unfortunately, when I needed service for a malfunction last day, I experienced poor customer service, mismanagement, and a complete lack of accountability. Here’s what happened: 🔹 Morning: I contacted KENT’s service centre and registered a complaint after my water purifier stopped working. I was assured that a technician would contact me shortly and visit my home. 🔹 After waiting for hours: Two different technicians called me at separate times. Both asked for my address, only to say that my area was not under their responsibility and that another technician would contact me. Neither provided a resolution. 🔹 Afternoon: I called the service centre again, explained the urgency, and requested an early resolution. After being kept on hold for more than 15 minutes, I was assured that a technician would arrive before 6 PM. 🔹 Around 5:30 PM: Having received no further communication, I called again. My call was transferred to the area service manager, Mr. Subhodeep Saha, who informed me that he had only just received the complaint details. Since it was already evening and the following day was Sunday, he said the service could only be provided on Monday. 🔹 One final attempt: I contacted customer support again and was transferred to a senior executive, Mr. Qaiser. After another 10-minute wait, I received the same response: a technician would visit on Monday. My question to KENT’s management is simple: Is this the level of service customers should expect after purchasing your product? A water purifier is not an ordinary household appliance. It is directly connected to a family’s access to safe drinking water. When such an essential appliance stops working, customers reasonably expect prompt assistance, clear communication, and responsible service management. Instead, I spent the entire day following up, repeating the same complaint to

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  1. Case filed

    System · 13 Oct 2026, 8:23 pm

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