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Hoora Technologies - Non-Delivery & Delayed Refund Process for Order #30545

Hoora technologiesPC-2026-01640Refunds & BillingAnonymous · 5d ago

A Customer Service Experience That Needs Attention – Hoora Technologies I am sharing my experience with Hoora Technologies regarding Order #30545 (₹728.10 prepaid). • The delivery timeline was repeatedly changed. • After several delays, I was asked to allow 72 hours for a delivery attempt. • The 72-hour period passed, but the product was still not delivered. • The shipment subsequently moved to RTO, with an RTO EDD of 22 September 2026. • When I requested my refund, I was informed that I must wait for the shipment to reach their warehouse and then allow another 5–6 working days for the refund. My concern is simple: the product was never delivered to me. Why should a customer bear the consequences of a courier company's operational issues or wait for an internal RTO/warehouse process before receiving a refund? I understand that logistics delays can happen. However, once the committed delivery timeline has failed, the customer should not be made responsible for the company's internal logistics process. I have repeatedly requested the full refund of ₹728.10, but the matter remains unresolved. Hoora Technologies — I request your management/customer experience team to intervene, review the complete communication, and resolve this matter immediately. Please process my full refund and provide written confirmation of the refund transaction, rather than extending the timeline further. If this remains unresolved, I will proceed with escalation through the appropriate consumer grievance channels, along with the complete order history and email correspondence. I hope this can be resolved promptly and professionally. #CustomerService #CustomerExperience #Refund

Hoora Technologies - Non-Delivery & Delayed Refund Process for Order #30545

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