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Hisense India - 24 Days Unresolved TV Complaint and Poor Customer Support

Hisense IndiaPC-2026-02478Consumer Electronics & AppliancesAnonymous ·
Disappointing Customer Service Experience with Hisense India Hisense India Hisense Group — 24 Days and Still No Resolution! I am extremely disappointed with the customer service experience I have had with Hisense India regarding my TV complaint, which I raised on 24 September 2026. As of today, 18 October 2026, my issue remains unresolved despite repeated follow-ups. Here are the key concerns regarding my experience:nn🔸 No resolution even after 24 days: Despite waiting patiently, I have not received a proper resolution or a clear timeline for fixing my TV issue.nn🔸 Failure to contact the alternate number: I have informed customer support that my primary contact number may not always be reachable and have provided an alternate number for communication. However, I am repeatedly told that my primary number is unavailable, while the alternate number is not contacted either. This raises a serious question: What is the purpose of providing an alternate contact number if it is not being used?nn🔸 Repeated follow-ups with no meaningful update: I have been contacting Hisense customer support regularly to ask about the status of my complaint. Every time, I am told that my complaint is on the priority list and will be resolved soon. Unfortunately, these assurances have not resulted in any action or resolution.nn🔸 Calls without actual progress: Instead of receiving a concrete update on the repair or resolution, I continue to experience repeated follow-ups without a satisfactory outcome. As a customer, I believe that good service means more than registering a complaint or assuring customers that their issue is a priority. It means taking ownership, communicating effectively, and resolving the problem within a reasonable timeframe. I request Hisense India to:n✅ Review my pending complaint on priority.n✅ Ensure that the service team contacts me on my alternate number if my primary number is unavailable.n✅ Provide a clear and confirmed timeline for resolving the TV issue.n✅ Take accountability for this prolonged delay and the lack of effective communication. I chose Hisense with the expectation of reliable products and dependable after-sales service. This experience has been deeply frustrating. I hope the concerned team at Hisense India takes notice of this post and helps resolve my complaint without further delay. Hisense India Hisense India Hisense Group — I look forward to a concrete response and a resolution, not another assurance that my complaint is on the priority list. #Hisense #HisenseIndia #CustomerService #CustomerExperience #AfterSalesService #ConsumerRights

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  1. Case filed

    System · 18 Oct 2026, 6:04 pm

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