Why am I still stuck with third-party BPO people instead of HP's actual executives taking responsibility for my case? Ramya from the DOA team initially offered AP1059AX. After that, Ranjitha from Customer Relations took over my case, and Renuka from the Management Team also became involved. Both discussed OMEN MAX with me, while Ranjitha repeatedly emailed that HP was trying to procure the requested models from different sources. After weeks of waiting, she is now offering AP0182AX, which is basically my original laptop with an RTX 5070 instead of an RTX 5060.
Then Nirmala came into the picture, claiming to be HP India's Escalation Manager, but seemed unaware of my previous discussions with Ranjitha and Renuka. Now, after all those emails and promises, I am being offered another model that I do not want. What is the point of repeatedly promising to procure OMEN MAX if HP's team is going to ignore those efforts later?
I WANT AN OMEN MAX OR A SUITABLE NEW 2026 MODEL. I want an actual HP executive from the CEO or Director-level team to review my case, all emails, and call recordings. Stop passing me between people who keep making excuses. Case: ******.
Ipsita Dasgupta Vineet Gehani Richa Sharma #HPindia #HP #Fraud_CustomerService of HPn
Hats off to HP's interim CEO, Bruce Broussard's, and its management for allowing such pathetic customer service and unprofessional behaviour under their leadership. What a disgrace!
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When you are starting any work,you should inform citizens in that area.People are paying for service.You have contact details which you are only using for bill transfer. Pin code : 416 101 @HPGAS11