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HP India - Unresolved Omen Max Replacement Loop, Endless MRP Arguments & Disrupted Content Creation Work

H&M IndiaPC-2026-02772Apparel & Fashion RetailAnonymous ·
HP is pathetic, or at the very least, it is giving me a pathetic customer experience. Two people from your senior teams promised to provide me with an OMEN MAX model to compensate for the trouble I faced and the financial losses caused by my disrupted work. But Ms. Nirmala, claiming to be HP India's Escalation Manager, managed to make this experience even more pathetic. She did not discuss my month-long ordeal, my financial losses, or how HP would arrange an OMEN MAX replacement. Instead, she started arguing with me about the MRP of the products! If your own teams did not know the MRP of my original laptop and the OMEN MAX models, why did they spend more than two weeks checking stock from different sources and asking me to wait for a replacement? Why did Ms. Renuka and Ranjitha Nagaraja let me believe an OMEN MAX could be arranged, only for the discussion to end with a refund offer with 30% discount? HP India has hired people who appear to have no time to talk to customers properly because they have so many meetings to attend. If Ms. Nirmala was too busy to address my concerns, why arrange a call that left me more frustrated instead of resolving anything? This is truly the worst of the worst customer service I have experienced from a global brand. HP has disrupted my content-creation work, delayed my global English YouTube channel launches, and caused financial losses. Yet, instead of accountability and a genuine solution, I am being dragged into arguments about MRP. I WANT A SUITABLE, BRAND-NEW HP OMEN MAX REPLACEMENT—not another refund or MRP discussion. Case ID: 5164762447n#HPIndia #HPOmen #OmenMax

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  1. Case filed

    System · 23 Oct 2026, 7:10 am

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