Panchaayat
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Defective Chair and Unresponsive Customer Support After Month-Long Follow-ups

Green Soul ErgonomicsPC-2026-01167Furniture & HomeAnonymous ·
₹43,000 spent on Green Soul Ergonomics products, and this is the customer support experience I'm getting.nnI purchased a ₹25,000 table and an ₹18,000 chair from Green Soul Ergonomics Green Soul, expecting good product quality and proper after-sales support. Unfortunately, my experience with Green Soul's customer service has been pathetic and extremely disappointing.nnThe chair has now stopped working, and I have been trying to contact Green Soul Ergonomics since 21 July 2026.nnWhen I try calling customer support, the call doesn't even connect. When I send emails, all I receive is an automated acknowledgement saying that I will get a response within 24-48 hours.nnBut it has been almost a month, and I am still waiting for an actual response or resolution.nnI have been continuously following up, but instead of getting proper support, I am only receiving automated replies. No meaningful action has been taken on my complaint.nnHonestly, choosing Green Soul Ergonomics was one of the worst purchasing decisions I have made. Spending ₹43,000 on your products and then having to chase your support team for weeks just to get a basic response is extremely frustrating.nnTicket ID: 1217191nnGreen Soul Ergonomics Please look into this matter urgently and provide an actual resolution instead of another automated acknowledgement.nnI hope someone from the concerned team sees this and takes responsibility for resolving the issue.nHrithik Sarawgi, Haresh Narang, Mona Sablani

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  1. Case filed

    System · 7 Oct 2026, 3:29 pm

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