OpenComplaint

Unable to recover Gmail account after phone was formatted

GooglePC-2026-01583OtherAnonymous ·
The poster says they cannot open an important Gmail account because of two-step verification. They report that the phone was formatted and its contents were deleted, and that the phone number linked to the account is no longer available on the phone. They ask Google for help recovering the account.

History

  1. Case filed

    Filer · 11 Oct 2026, 3:28 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Google

    G
    GooglePC-2026-01575·

    Unable to recover Gmail account due to two-step verification

    The consumer reports being unable to recover their Gmail account due to two-step verification. They state that the recovery Gmail ID is not linked to the account and that they only have access to the mobile number associated with it. They a

    OpenComplaint0
    0

    All Google complaints, customer care & support →