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Dylect Ultra Flow Plus Pressure Washer hose burst within 20 days, warranty denied as accessory

Dylect IndiaPC-2026-02090Consumer Electronics & AppliancesAnonymous ·
Is consumer trust this cheap for Dylect India? ❌nnExtremely disappointed with the product quality and non-existent customer service of Dylect India.nnI purchased a brand-new Dylect Ultra Flow Plus Pressure Washer on September 17, 2026. Shockingly, within less than 20 days and after being used hardly 4 times under standard domestic conditions, the high-pressure outlet hose pipe structurally failed and burst.nnWhen I contacted the support team, I was hit with a standard, rigid response: Hose is an accessory, not covered under warranty. Buy a new one.nnHow can a component fail within days of delivery if it isn't a manufacturing defect? Does the company expect customers to buy expensive aftermarket accessories right after purchasing a new machine just because the standard parts are sub-standard?nnTo make matters worse, when I requested to purchase the original 5-meter replacement hose (as I don't need a 10-meter one), the executive promised a callback to check availability. Since then, there has been a total blackout—no callbacks, no replies to multiple emails. Selling a premium machine with weak components that cannot handle the rated 140 Bar pressure, and then ghosting the customer, is unacceptable.nHoping for a responsible resolution here since the traditional support channels have completely failed.nnCan someone please take accountability?nDylect India Anuj Bhatia Manish Singhal

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  1. Case filed

    System · 14 Oct 2026, 11:03 am

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