Extremely disappointing and unacceptable delay by Dell Technologies, laptop order DS****** missed committed delivery date of 9 October 2026, birthday gift for daughter not delivered, no proactive
@Dell Technologies — This is extremely disappointing and honestly unacceptable.nI ordered a Dell laptop (#DS******) specifically as a birthday gift for my daughter.nDell confirmed that the order was received on 7 October 2026 at 6:54 PM, with a committed Estimated Delivery Date of 9 October 2026.nToday is 12 October — 3 days past the promised delivery date, and there is still no laptop and no satisfactory communication from Dell.nThis wasnt just another online purchase. It was a birthday gift that I had planned for my child. She was genuinely excited to receive it on her birthday and is now sad and disappointed because the gift didnt arrive on time.nDell may see this as just a delivery delay, but for a customer and especially a child waiting for a birthday gift, it means much more than that.nIf Dell could not meet the committed delivery date, why was the customer not proactively informed?nI expect Dell to urgently provide:n➡️ The current location/status of my ordern➡️ The exact reason for missing the committed delivery daten➡️ A firm delivery date — not another estimated daten➡️ An explanation for the complete lack of proactive communication.nPlease dont send a generic customer-service response. I have already waited beyond the commitment made by Dell.nI chose Dell because I expected a reliable brand and a reliable buying experience. You have already missed the birthday. Please dont make my child wait any longer.
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