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OpenEscalation

Dell laptop faulty for 20 days with no technician visit or confirmed repair timeline

DellPC-2026-02076Consumer Electronics & AppliancesAnonymous ·
Extremely Disappointed with Dell Customer Support.nnI am extremely disappointed with Dell’s after-sales service.nnMy laptop has been faulty for the last 20 days, and despite raising a complaint, no technician has visited to resolve the issue. Dell Support has informed me that the required parts are unavailable, but there is still no confirmed timeline for the repair.nnThis delay is seriously affecting my daily work. My tasks are piling up, my productivity is suffering, and I am facing unnecessary difficulties because my laptop is not working.nnI understand that technical issues can happen, but keeping a customer waiting for 20 days without a proper resolution or confirmed repair date is unacceptable.nnDell, I need a solution, not just apologies and repeated assurances.nnI request the Dell India management and escalation team to intervene immediately and provide a permanent resolution. If the required parts cannot be arranged promptly, please consider a suitable replacement.nnI hope this post reaches the right team and that my issue is finally taken seriously.nn#Dell #DellIndia #DellSupport #CustomerService #PoorCustomerService #LaptopRepair #CustomerExperience #CustomerRights

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  1. Case filed

    System · 14 Oct 2026, 10:29 am

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