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Decathlon & Ekart Logistics - 10-Day Carrom Board Delivery Delay, Untrackable Shipment & Broken Callbacks (Order #30692982)

Decathlon IndiaPC-2026-02721Apparel & Fashion RetailAnonymous ·
Decathlon My Worst Online Shopping Experience with Decathlon and @Ekart Logistics Large SPS ! I am writing to express my extreme dissatisfaction with my recent online purchase from Decathlon. This has been one of the worst customer experiences I have ever had.nn📌 Order Timeline and Repeated FailuresnOctober 10: Ordered a carrom board through Decathlon's T. Nagar (Pondy Bazaar) store because the product was unavailable in-store. October 14: Received a notification stating that delivery would be delayed by another 48 hours. October 16: Made approximately 15 calls to the Pondy Bazaar store but received no proper response or resolution. October 17: Was informed that the order had been assigned to the Nolambur branch. The branch stated that the product had been dispatched but that they had no tracking details from the third-party logistics provider. A callback was promised before noon on October 18. October 18: No callback was received. The Pondy Bazaar team then promised confirmation before noon on October 19. October 19: The promised confirmation never arrived. October 20: Followed up again and received yet another assurance that someone would check and respond, but no resolution was provided.nn🚨 Serious Concerns About Your OperationsnHow can a company of Decathlon's scale fail to track a single order accurately? The tracking system displays different updates when accessed while logged in versus as a guest. Despite nearly 20 calls, I have received repeated promises, missed callbacks, and no clear resolution. Nobody seems willing to take ownership. This is not just a delivery delay; it is a failure of communication, accountability, and customer service. I also want to highlight your third-party logistics partner, Ekart Logistics (Large SPS). This has been one of the worst logistics experiences I have ever encountered.nn❌ My Final Expectation I no longer want the product. Cancel order #30692982 and issue my full refund immediately. I will not recommend Decathlon to others based on this experience. No more excuses or empty promises. I expect immediate action, a full refund, and written confirmation. Decathlon, is this really the customer experience you want to be known for?

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  1. Case filed

    System · 22 Oct 2026, 4:38 pm

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