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Faulty Motorola Edge 70 Fusion stuck in repair with contradictory support updates

MotorolaPC-2026-03085OtherAnonymous ·
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One of the worst customer support experiences I have ever had! I purchased a Motorola Edge 70 Fusion (12/256GB) from Flipkart on 9 October. Delivered on 11 October, it had a faulty power button. I submitted it to an authorised service centre on 13 October, and on 28 October, the status still shows “Repair in Progress.” The support experience has been equally frustrating: 🔴 26 Oct: Promised a callback within 24 hours. No callback. 🔴 27 Oct: A rude agent said, “Sir, you're not understanding what I'm saying,” and ended the call. 🔴 27 Oct: Another agent claimed my device was dispatched and would arrive by 31 October. 🔴 28 Oct: I was told it hadn't been dispatched due to unavailable spare parts! How can Motorola provide such contradictory updates? I've faced enormous inconvenience and wasted valuable time chasing support. This is unacceptable for a newly purchased phone. Motorola Mobility (a Lenovo Company) Motorola Solutions Motorola Support Flipkart please arrange an immediate replacement, provide an honest update, and ensure the promised senior-team callback. Take action without further delay, or I'll be compelled to explore legal remedies under applicable consumer protection laws. A customer deserves a functional product, honest communication, and respectful support. #Motorola #MotorolaEdge70Fusion #Flipkart #ConsumerRights

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  1. Case filed

    System · 30 Oct 2026, 11:40 am

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