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Country Delight poor quality paneer delivered with abnormal texture, crumbly surface and yellowish discoloration, Ticket number 1113301

Country DelightPC-2026-02241Food Delivery & Ride-hailingAnonymous · 15h ago

Dear Country Delight teamnI am extremely disappointed with the quality of the paneer delivered to me. The product appears to have an abnormal texture, with a crumbly surface and yellowish discoloration, which raises concerns about its freshness and quality.nI purchased this product expecting Country Delight's usual standards of quality and hygiene. However, the condition of the paneer is unacceptable, and I am not comfortable consuming it.nI am sharing photographs of the product as evidence. Please investigate this quality issue, arrange a full refund, and clarify how such a product was delivered to a customer.nI expect a prompt resolution and assurance that appropriate quality checks will be carried out to prevent such incidents in the future.nTicket number - 1113301nFSSAI Home Food Safety And Standards Authority Of India (Fssai) Fssai,Food License Registration India FSSAIcompliancenFSSAI - take a note of this quality.

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History

Case filed
System · 16 Oct 2026, 9:24 am

Comments (1)

Vinay Gupta11h ago
Country Delight Customer Care has refunded the amount, but my concern goes far beyond a refund. I am seriously worried that other customers may have received the same substandard product and could unknowingly consume it, potentially putting their health at risk. I urge Country Delight to treat this as a serious quality and food safety concern, investigate the issue immediately, and take corrective action before more customers are affected. A refund does not resolve a potential food safety issue—customer health and safety must come first.