Panchaayat
OpenComplaint

Exchange Item Sent Back Without Notice and Refund Issued to Wallet Instead of Source

Bonkers.cornerPC-2026-01174Apparel & Fashion RetailAnonymous ·
Bonkers.corner Shubham Gupta I recently purchased a track pant from bonkers.com. Trust me, the quality of the product is excellent.I took a chance, though I am a big fan of Adidas and Puma.Since I had a size issue ,I have opted for an exchange.Till now I have not received any updates on the same even after 10days of my exchange request.I happen to check the Google reviews later to realise that your customer support services are very weak and pathetic and even your logistics partner has updated his app as return completed.I am bit disappointed here because, for the quality of the product I paid excess amount for the same product but for different colour and size.The customer care today appolizing and told me that logistics Delhivery has returned my exchanged product to the warehouse ( though they never called me) and updated the same in their Delhivery Application.Now the product I chose to exchange is out of stock and he said he would refund my money to the wallet and not my source.Now tell me what is the solution ? I wanted only that product which I chose and paid extra.If the stock is not available, do I need to chose something which am not happy to buy or visit your store and pay extra again as per the,MRP tag..additionally pay excellent 400 to the auto charges? Should I take stand that never ever purchase from these websites which is not keen on fixing its current online problems and losing its online customers rather than keen on expanding its physical stores?

Reference details

Order ID
***************

Source links

History

  1. Case filed

    System · 7 Oct 2026, 3:50 pm

Comments (0)

    Log in to comment or upvote.