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BharatPe - Aggressive Third-Party Recovery Harassment, Contacting Family Members & RBI Fair Practice Violations

BharatPePC-2026-02779OtherAnonymous ·
Nalin Negi, CEO of BharatPe — Is this really how loan recovery should work? What happens when recovery practices destroy someone's peace of mind, family relationships and dignity? Recently, I experienced an incident involving individuals identifying themselves as part of a BharatPe loan collection team. I have stated that I am neither the borrower nor a guarantor for the loan, yet multiple members of my family were reportedly contacted. The consequences have been devastating. My family relationships have been severely affected, and I have been unable to return home since the incident. Imagine someone facing financial difficulties who is subjected to humiliation, intimidation or pressure involving their family. When a person feels isolated and helpless, the consequences can become dangerous. No one should ever feel that running away from home or ending their life is the only way out. My questions to BharatPe's leadership are simple:n* Are recovery agencies properly verified and audited?n* Are agents trained and DRA certified as required under applicable guidelines?n* Are they taught how to communicate respectfully and protect third-party privacy?n* Are calls monitored to identify harassment or inappropriate recovery practices?n* When serious complaints arise, are they investigated promptly with clear accountability and resolution timelines? RBI guidelines place responsibility on regulated lenders to ensure that recovery agents do not engage in intimidation, harassment or inappropriate intrusion into the privacy of borrowers family members, referees and friends. Official reference: https://lnkd.in/dztz-_hen I am seeking a fair investigation into my own complaint. I am also raising these questions because recovery targets can never be more important than human dignity and safety. Nalin Sir, I urge BharatPe leadership and the relevant lending institutions to review these safeguards and ensure that every collection partner follows professional, humane and compliant practices. A financial obligation should never become a reason to destroy someone's peace of mind or family life. #BharatPe #RBI #ResponsibleLending #DebtRecovery #CustomerRights #Compliance #NBFC #BFSI #collection #recovery BharatPe Nalin Negi Reserve Bank of India (RBI)

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  1. Case filed

    System · 23 Oct 2026, 8:25 am

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