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BBlunt complaint over incorrect order delivery, no reverse pickup, and refund offered only as wallet credit

BBlunt. As a long-standing customer of BBPC-2026-02004OtherAnonymous ·
BBLUNT India Honasa Consumer Ltd. Varun Alagh Ghazal Alagh I am writing to express my strong disappointment with the way my complaint regarding Order ID #3204832 is being handled by BBlunt. As a long-standing customer of BBlunt, I expected a much higher standard of customer service and accountability. The order was delivered incorrectly by the company, and despite this being an error on BBlunt’s part, I am now being asked to arrange and courier the product back to your warehouse myself because reverse pickup is unavailable at my location. I find this approach extremely disappointing and unfair to the customer. Why should a customer bear the inconvenience of correcting an error made by the company? I placed an order with the expectation of receiving the correct product. Since that expectation has not been met due to an error on your end, arranging the return logistics should not become my responsibility. While your customer support team has offered to reimburse courier charges up to ₹300 in the BBlunt wallet, this does not adequately address the inconvenience caused. It requires me to find a courier service, arrange the shipment, pay upfront, retain the receipt, and follow up for the refund. Furthermore, crediting the refund to a brand wallet instead of the original payment method is not a satisfactory resolution from my perspective. What is particularly concerning is that, despite being a loyal customer, I am being expected to go through this cumbersome process for an issue that I did not create. Customer loyalty is built on trust, accountability, and how a brand handles its mistakes. Unfortunately, this experience has significantly impacted my confidence in BBlunt’s customer service. I am therefore escalating this matter to you for your personal intervention and request the following: 1. Arrange a reverse pickup from my location at BBlunt’s expense, without requiring me to independently courier the incorrectly delivered product. 2. Initiate a full refund to my orig

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  1. Case filed

    System · 13 Oct 2026, 5:02 pm

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