Hey @airtelindia, why does my Airtel Xstream Fiber connection work fine on the 100 Mbps plan but suffer from connectivity and latency issues on the 40 Mbps plan?
Are customers supposed to pay for a higher-speed plan just to get a stable internet connection? A lower plan should mean lower bandwidth, not an unreliable connection.
I've been facing this issue for 6–8 months. My complaint (Ticket ID: ******) was closed without a technician even visiting to investigate the unresolved problem. An earlier visit only resulted in a router reset, which didn't fix anything.
I've been an Airtel customer for **10 years**, but this experience has seriously damaged my trust in the company. I can no longer recommend Airtel to anyone, and I'm now considering switching to Jio.
Is this the kind of service a decade-long customer deserves? @airtelindia, I want a proper technical investigation and a real resolution, not another complaint closure without fixing the problem.
I'm sharing my experience publicly so other customers can make informed decisions. #AirtelXstreamFiber #Airtel
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