Panchaayat
OpenComplaint

AbhiBus (ixigo) - Phantom Bus Listing Strands Passenger, Breached 48-Hour Refund & Unhonored Assured Trip Guarantee

AbhiBusPC-2026-02533OtherAnonymous ·
Extremely disappointing and frustrating experience with AbhiBus. What was supposed to be a seamless journey turned into a complete nightmare involving a phantom bus operator, stranded hours, and utter apathy from customer support. On October 15th, I had a confirmed booking via AbhiBus. Upon reaching the boarding point, the reality on the ground was shocking:n* The listed operator didn't exist at the counter—a completely different operator occupied the space.n* The local counter staff and nearby passengers had never even heard of the operator listed on my ticket.n* None of the contact numbers provided for the operator or driver were reachable. Instead of addressing the issue immediately, the AbhiBus customer support team kept me stranded at the station for over 3 hours, continuously giving false assurances that the "bus was on the way," while failing to provide a single verifiable detail—no driver contact, no vehicle registration number. Unsurprisingly, no bus ever turned up. It was a bogus booking listed right on their platform. The post-incident handling has been worse:n* It took over 12–13 calls and multiple emails over the past four days just to get basic acknowledgment.n* The explicit promise of a refund within 48 hours was breached.n* While the basic ticket amount was finally credited today, this ticket was booked under the AbhiBus Assured / Trip Guarantee Program.n* Despite repeated inquiries over calls and emails regarding the compensation and procedures guaranteed under this program, the team has gone completely radio silent. What is the point of marketing an "Assured Trip Guarantee" if it is completely ignored the moment an actual crisis happens? Listing unverified, non-existent operators and abandoning passengers stranded at boarding points is a massive service failure and a serious safety concern. I am posting this here because your standard support channels have completely failed to provide answers or accountability. Tagging the leadership and support team at AbhiBus / ixigo—I expect an immediate explanation and full resolution regarding the Trip Guarantee commitment. Booking ID: AZ5235188527nDate of Journey: 14th October 2026n ROHIT SHARMAnRajnish KumarnAloke Bajpain#ConsumerRights #TravelTech #CustomerServiceFailure #AbhiBus #ixigo #CustomerExperience #ConsumerProtection #CustomerServiceFailure #ConsumerCourtsIndia #TravelTech #ConsumerRights #PublicGrievance #NationalConsumerHelpline #OnlineBookingScam #StartupsIndia #CustomerSupport

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  1. Case filed

    System · 20 Oct 2026, 6:46 am

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