Panchaayat
OpenComplaint

Hail-damaged Honda Elevate delayed at Roorkee service centre with unanswered calls and pending RTO registration

Honda Cars IndiaPC-2026-03129AutomobilesAnonymous ·
0 views0 subscribers0 comments0 shares
Disappointed with Honda’s After-Sales Service | Honda Elevate ADV I purchased a brand-new Honda Elevate ADV on 24 September, expecting the reliability and customer service associated with the Honda brand. Unfortunately, my experience so far has been extremely disappointing. On 9 October, a hailstorm and heavy rainfall in Haridwar damaged my car. Following the advice of the sales representative, I submitted my vehicle to Divine Honda Service Centre, Roorkee, on 18 October. I was initially informed that the car would be ready by 28 October. However, when I contacted the service centre on 27 October, I was told that the repair would require another six days. What makes this situation worse is the lack of communication. I have been trying to contact the insurance manager, Arvind Pal, for the past three days, but my calls have gone unanswered and my messages have received no response. Earlier, I was told the repair would take 8–10 days. Meanwhile, I am currently in Gurugram and have been relying on buses for transportation. I urgently need my vehicle, and this prolonged uncertainty is creating significant inconvenience. There is another unresolved issue: my vehicle’s RTO registration number is still pending, more than a month after purchase. As a customer who has invested ₹17-18 lakh in a new vehicle, I believe I deserve timely updates, transparent communication and responsible after-sales support. I request the intervention of Honda’s senior management and the concerned dealership team to address the following: 1. Provide a clear, confirmed vehicle delivery date. 2. Ensure the insurance claim and repair process are expedited. 3. Improve communication from the insurance manager and service team. 4. Resolve the pending RTO registration issue and provide a clear status update. I chose Honda expecting peace of mind. Instead, I am spending my time chasing updates and trying to get basic answers. Is this the ownership experience a new Honda customer should expect? I hope Honda Cars India Ltd and the management of Divine Honda, Roorkee, take this complaint seriously and resolve these issues without further delay. #Honda #HondaElevate #CustomerExperience #AfterSalesService #CustomerService #HondaCarsIndia #Automotive

Source links

History

  1. Case filed

    System · 31 Oct 2026, 10:18 am

Comments (0)

    Log in to comment or upvote.