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Blue Dart delayed urgent ₹2,600 laptop shipment from Gurgaon to Kolkata, gave no help, and ignored calls until police stepped in

Blue Dart ExpressPC-2026-03455Logistics & CourierAnonymous ·
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Dear Blue Dart Management Team, I am writing to share an extremely disappointing, unprofessional and harassing experience I have faced with Blue Dart in connection with my shipment from Gurgaon to Kolkata. I deposited my shipment (Waybill no - ******) on 29th October, which was supposed to be delivered on 30th October. The shipment contained an official laptop, and the delivery was extremely urgent. I paid ₹2,600 for this service, expecting timely delivery and a professional standard of service. However, what followed was nothing short of harassment. Despite the promised delivery date, I did not receive my shipment even by 31st October. I repeatedly tried contacting Blue Dart customer service but received no satisfactory response or assistance. I personally visited three different Blue Dart offices in Kolkata, only to be redirected from one office to another without anyone taking responsibility for my shipment. Eventually, I managed to locate the exact facility where my shipment was being held – Jetex Parcel System Oct Ltd., near Topsia Police Station. Unfortunately, the facility was closed when I reached there. I also raised complaints through your customer helpdesk twice. My complaint reference number is 1996980. Despite these repeated attempts, I received no meaningful assistance. To make matters worse, I subsequently found that I could no longer reach customer service from my contact number, as my number appeared to have been blocked. During this entire ordeal, I was provided with three different contact numbers of individuals in Kolkata who were supposedly responsible for handling my shipment. None of them responded to my calls or took the initiative to resolve the matter. The situation became so frustrating that I eventually had to seek assistance from a person at Lal Bazar Police Station, Kolkata, just to get someone from Blue Dart to respond. Interestingly, the very individuals who had been consistently avoiding my calls started responding only after the police station representative intervened. Is this the level of customer service Blue Dart considers acceptable? Mr. Sobit Kumar Singh, an employee of Blue Dart Delhi, was the only person who remained consistent with assistance. I want to make it absolutely clear that this is simply a complete lack of accountability, communication, professionalism and customer support demonstrated by your Kolkata operations. I paid ₹2,600 for a premium courier service, yet I was forced to visit three different offices in Kolkata, spend considerable time and effort locating my own shipment, make countless unanswered calls and follow-ups, seek police intervention to get a response from your employees. I should not have had to go through any of this, especially after paying a substantial amount for an urgent shipment. I expect this issue to be escalated to senior management rather than receiving another routine or automated response from customer service. #blue-dart #DHL #domestic_service

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  1. Case filed

    Filer · 4 Nov 2026, 9:23 am

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